SIA Elfa Distrelec
Alliance for Recruitment is the biggest recruitment agency in the Baltics, servicing clients in CEE & Nordics and creating a brighter future for people around! We are the largest headhunting house measured by capacity, the number of successful placements, and annual growth, raising a high-performing team of recruitment experts from various industries.
Our client, SIA Elfa Distrelec, is a part of a RS group and operates in Latvia. Elfa Distrelec has been offering engineering service and product solutions for the last 80 years. Company provides over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. Their Global Shared Business Services (GSBS) and the GSBS team is a global platform delivering simple and scalable solutions to the business across transactional activities, cash flow, customer experience, and commercial services. The GSBS enterprises support transformational growth of the business by evolving, growing, and strengthening their alignment to deliver performance globally across the RS group.
Job description:
About the Role:
The core purpose of this role is to oversee all GSBS Operations training programs for Order Processing and Accounts Payable teams and maximise the benefits through the result of driving optimal use of a training platform. The objective of the role is to grasp the needs and requirements of customers and suppliers, facilitating the development of effective customer and supplier experiences and optimizing the cost-to-serve benefits.
Job description:
- Developing training modules for GSBS Operations to support the service delivery of our customers and suppliers;
- Refining training strategies to enhance overall performance & customer/supplier satisfaction;
- Passionately lead the team in the delivery of an exceptional customer experience;
- Implementing efficient quality assurance processes;
- Undertaking all people management processes in line with company guidelines;
- Supporting the implementation of process improvement initiatives;
- Working closely with all GSBS Team Leaders to ensure consistency of process across the EMEA GSBS.
Requirements:
- Experience in training-focused environment;
- Previous experience in a leadership or coach role in a customer service environment;
- Previous experience in creating training solutions;
- Experience working with CRM/ERP systems;
- Excellent interpersonal skills;
- Ability to measure and monitor the performance of team;
- Latvian language skills;
- English language skills;
- Knowledge of SAP will be considered an advantage.
Company offers:
- Friendly and professional team, international work environment;
- Work in a stable company with high ethical and business standards;
- Training, support, and growth;
- Hybrid workplace;
- Modern, digital work environment;
- Excellent health insurance after the probationary period;
- First-day lunch.
Monthly Salary:
2500 – 2700 GROSS depending on the candidates experience.
Paula Miklasevica
Position:
Recruitment Consultant
Phone:
E-mail:
City:
Rīga
